Always confirm payments before releasing goods. Don’t rely solely on screenshots.
What to do
- Check the actual receiving account, payment dashboard or verified transaction status.
- Train staff to follow the same verification rule regardless of how familiar the customer appears.
- Define what happens when a transfer is pending so staff do not improvise under pressure.
Watch out for
Do not treat a screenshot, debit alert from the customer, or verbal assurance as final proof that the business received money.
Example
If a customer sends a screenshot for a ₦45,000 order, the order should remain pending until the merchant can confirm the credit or verified payment status.
Keeping payments connected to orders in Presency can reduce the need to match screenshots manually to customer conversations.
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