Orders and delivery
Returns & Refunds
A customer wants to send an item back. Here is how to accept the return, refund the customer and put the item back in stock, step by step, without the back-and-forth.
More in orders and delivery
Orders
1:50
Friday night, and your phone won't stop: "I've paid, abeg confirm", "Where is my dress?", "Did you see my transfer?". Orders spread across Instagram, WhatsApp and a notebook is how one gets forgotten, and that customer doesn't come back. On Presency every paid order lands in one list.
Delivery
1:52
"How much is delivery to Ajah?" "Let me ask my rider…" Ten minutes later the customer is gone. And the ones who did pay call you all day: where is my order? Delivery shouldn't be a negotiation.
Shipping & Returns Policy
1:44
A new customer finds your shop, puts ₦45,000 in the cart… and stops. What if it doesn't fit? Will they refund me? How long is delivery? No answer on the page, so they leave. Not because they didn't like it, but because they didn't know you yet.